Oneplus has a great pride of how customer’s comments handle, sometimes even granting their position to accommodate their requests. However, it is far from perfect, since this last incident around a user survey shows. It may have been a simple clerical error, but when ONEPLUS requested ONEPLUS 7 and ONEPLUS 7T owners over the function always on the screen that comes with oxygenos 11, those owners were in weapons because that feature was not available for those devices without warning Previous or explanation.
Always, the screen has been one of the most requested features of users to the point that Oneplus finally agreed to implement it. He arrived along with Oxygenos 11 and Android 11 and the users were definitely excited about him. Unfortunately, it seems that it only applies to Oneplus 9 and Oneplus 8 generations, since the stable update of oxygen 11 for oneplus 7 and 7T was silent in that characteristic.
Now, ONEPLUS asks the owners to complete to provide their comments on the update and request their experience with the ODA function. Users definitely made their disgust known in Oneplus forums so they considered an insulting question given the context. It is, of course, a single non-essential feature and could have been just an administrative error, but the incident has rubbed the salt in the wounds still open.
The update of oxygen 11 for both telephones has been widely considered as Buggy and, for some, almost unusable. Of course, there is no way to return to the previous version of Android 10, especially without fully cleaning the phone. A vocal number of users has not only called Oneplus about him, but also declared his departure from the brand.
Some of those who have pointed out this survey as an example of how ONEPLUS does not listen to or pay attention to user comments, which makes the exercise debatable and academically for them. However, to be fair, there are also cases in which Oneplus has heard or, at least, recognized the concerns of the community, but its silence on oxygeno 11 update 11 and the missing AOD function is not helping Its cause
